{"id":4821,"date":"2026-02-10T11:22:40","date_gmt":"2026-02-10T04:22:40","guid":{"rendered":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/?p=4821"},"modified":"2026-02-10T11:22:40","modified_gmt":"2026-02-10T04:22:40","slug":"bi-quyet-xay-dung-moi-quan-he-vung-chac-voi-khach-hang-trong-ban-hang-thuc-chien","status":"publish","type":"post","link":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/bi-quyet-xay-dung-moi-quan-he-vung-chac-voi-khach-hang-trong-ban-hang-thuc-chien\/","title":{"rendered":"B\u00ed Quy\u1ebft X\u00e2y D\u1ef1ng M\u1ed1i Quan H\u1ec7 V\u1eefng Ch\u1eafc v\u1edbi Kh\u00e1ch H\u00e0ng Trong B\u00e1n H\u00e0ng th\u1ef1c chi\u1ebfn"},"content":{"rendered":"

Trong m\u00f4i tr\u01b0\u1eddng kinh doanh ng\u00e0y nay, m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 vi\u1ec7c giao d\u1ecbch mua b\u00e1n h\u00e0ng h\u00f3a hay d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh t\u1ea1o d\u1ef1ng ni\u1ec1m tin v\u00e0 l\u00f2ng trung th\u00e0nh. \u0110\u1eb7c bi\u1ec7t, trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng th\u1ef1c chi\u1ebfn,<\/strong> vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn s\u1ef1 th\u00e0nh c\u00f4ng v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a m\u1ed9t doanh nghi\u1ec7p. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng b\u00ed quy\u1ebft quan tr\u1ecdng gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1eefng ch\u1eafc v\u1edbi kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p<\/span><\/p>\n

Hi\u1ec3u R\u00f5 Kh\u00e1ch H\u00e0ng<\/strong><\/h2>\n

L\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng th\u1ef1c chi\u1ebfn<\/strong>, vi\u1ec7c hi\u1ec3u r\u00f5 v\u00e0 s\u00e2u s\u1eafc v\u1ec1 kh\u00e1ch h\u00e0ng l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng nh\u1ea5t trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7. T\u00ecm hi\u1ec3u v\u1ec1 \u0111\u1eb7c \u0111i\u1ec3m, nhu c\u1ea7u, s\u1edf th\u00edch v\u00e0 nguy\u1ec7n v\u1ecdng c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n c\u00e1 nh\u00e2n h\u00f3a ph\u1ee5c v\u1ee5 v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/span><\/p>\n

\"b\u00ed
b\u00ed quy\u1ebft x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng trong b\u00e1n h\u00e0ng th\u1ef1c chi\u1ebfn<\/span><\/figcaption><\/figure>\n

Lu\u00f4n L\u1eafng Nghe<\/strong><\/h2>\n

M\u1ed9t m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p kh\u00f4ng th\u1ec3 thi\u1ebfu s\u1ef1 l\u1eafng nghe. H\u00e3y l\u1eafng nghe \u00fd ki\u1ebfn, \u00fd \u0111\u1ecbnh v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch ch\u00e2n th\u00e0nh v\u00e0 t\u00f4n tr\u1ecdng. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 h\u1ecd v\u00e0 t\u1ea1o ra s\u1ef1 tin t\u01b0\u1edfng v\u00e0 t\u00f4n tr\u1ecdng t\u1eeb ph\u00eda h\u1ecd.<\/span><\/p>\n

T\u1ea1o Ra Gi\u00e1 Tr\u1ecb<\/strong><\/h2>\n

H\u00e3y t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 cho kh\u00e1ch h\u00e0ng thay v\u00ec ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c b\u00e1n h\u00e0ng. \u0110\u1ec3 tr\u1edf th\u00e0nh nh\u00e0 b\u00e1n h\u00e0ng th\u1ef1c chi\u1ebfn<\/strong>, b\u1ea1n c\u1ea7n ph\u1ea3i bi\u1ebft chia s\u1ebb ki\u1ebfn th\u1ee9c, cung c\u1ea5p gi\u1ea3i ph\u00e1p v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong m\u1ecdi kh\u00eda c\u1ea1nh. Khi h\u1ecd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb t\u1eeb b\u1ea1n, h\u1ecd s\u1ebd tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/span><\/p>\n

Duy Tr\u00ec Li\u00ean L\u1ea1c<\/strong><\/h2>\n

Vi\u1ec7c duy tr\u00ec li\u00ean l\u1ea1c th\u01b0\u1eddng xuy\u00ean l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 trong b\u00e1n h\u00e0ng th\u1ef1c chi\u1ebfn<\/strong>. H\u00e3y g\u1eedi email, \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c k\u1ebft n\u1ed1i tr\u00ean c\u00e1c m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 gi\u1eef cho m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng lu\u00f4n \u1ea5m \u00e1p v\u00e0 ch\u1eb7t ch\u1ebd.<\/span><\/p>\n

Gi\u1ea3i Quy\u1ebft V\u1ea5n \u0110\u1ec1 T\u1ed1t<\/strong><\/h2>\n

M\u1ecdi t\u1ed5n th\u1ea5t ho\u1eb7c v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 x\u1ea3y ra trong qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng. Quan tr\u1ecdng l\u00e0 c\u00e1ch b\u1ea1n x\u1eed l\u00fd ch\u00fang. H\u00e3y lu\u00f4n s\u1eb5n l\u00f2ng l\u1eafng nghe v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u0103ng c\u01b0\u1eddng ni\u1ec1m tin v\u00e0 t\u00ecnh c\u1ea3m t\u1ed1t \u0111\u1eb9p gi\u1eefa b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

Xem th\u00eam: K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p l\u00e0 g\u00ec? T\u1ea1i sao c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p trong kinh doanh?<\/a><\/em><\/span><\/p>\n

Tham kh\u1ea3o kh\u00f3a h\u1ecdc \u201c\u0110\u00e0o t\u1ea1o Qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng, Qu\u1ea3n l\u00fd Ph\u00e1t tri\u1ec3n Kinh doanh chuy\u00ean nghi\u1ec7p\u201d<\/em><\/a><\/span><\/p><\/blockquote>\n

X\u00e2y D\u1ef1ng M\u1ed1i Quan H\u1ec7 D\u1ef1a Tr\u00ean T\u00ednh C\u1ed9ng \u0110\u1ed3ng<\/strong><\/h2>\n

M\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1eefng ch\u1eafc v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 th\u00f4ng qua vi\u1ec7c x\u00e2y d\u1ef1ng c\u1ed9ng \u0111\u1ed3ng. T\u1ea1o ra m\u1ed9t kh\u00f4ng gian n\u01a1i kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 giao l\u01b0u, trao \u0111\u1ed5i th\u00f4ng tin v\u00e0 chia s\u1ebb kinh nghi\u1ec7m. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u1ea1o ra m\u1ed9t c\u1ea3m gi\u00e1c g\u1ea7n g\u0169i v\u00e0 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng t\u01b0\u01a1ng t\u00e1c t\u00edch c\u1ef1c gi\u1eefa b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

K\u1ebft Lu\u1eadn<\/strong><\/span><\/p>\n

X\u00e2y d\u1ef1ng m\u1ed9t m\u1ed1i quan h\u1ec7 v\u1eefng ch\u1eafc v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ecdi doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p. B\u1eb1ng c\u00e1ch hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng, l\u1eafng nghe, t\u1ea1o ra gi\u00e1 tr\u1ecb, duy tr\u00ec li\u00ean l\u1ea1c v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch t\u1ed1t, b\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t m\u1ed1i quan h\u1ec7 v\u1eefng ch\u1eafc v\u00e0 l\u00e2u d\u00e0i, \u0111\u1ed3ng th\u1eddi t\u1ea1o ra c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n v\u00e0 th\u00e0nh c\u00f4ng b\u1ec1n v\u1eefng cho doanh nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/span><\/p>\n

Tham kh\u1ea3o kh\u00f3a h\u1ecdc \u201c\u0110\u00e0o t\u1ea1o Qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng, Qu\u1ea3n l\u00fd Ph\u00e1t tri\u1ec3n Kinh doanh chuy\u00ean nghi\u1ec7p\u201d<\/em><\/a><\/span><\/p><\/blockquote>\n

TCBD \u0110\u00e0o T\u1ea1o K\u1ef9 N\u0103ng B\u00e1n H\u00e0ng Chuy\u00ean Nghi\u1ec7p\u00a0<\/a><\/span><\/h2>\n

Nh\u1eb1m g\u00f3p ph\u1ea7n trong mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng ki\u1ebfn th\u1ee9c v\u1ec1 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng, TCBD \u0111\u00e3 nghi\u00ean c\u1ee9u v\u00e0 thi\u1ebft k\u1ebf ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o\u00a0\u201cK\u1ef9 N\u0103ng B\u00e1n H\u00e0ng Th\u1ef1c Chi\u1ebfn\u201d<\/strong>\u00a0d\u00e0nh cho t\u1ea5t c\u1ea3 nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u00e0ng, bao g\u1ed3m c\u00e1c ng\u00e0nh h\u00e0ng kh\u00e1c nhau \u0111\u1ec3 \u0111\u00e0o t\u1ea1o k\u1ef9 n\u0103ng v\u00e0 gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao hi\u1ec7u qu\u1ea3 trong ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng.<\/span><\/p>\n

Qua ch\u01b0\u01a1ng tr\u00ecnh n\u00e0y, ngo\u00e0i vi\u1ec7c \u0111\u01b0\u1ee3c trang b\u1ecb nh\u1eefng ki\u1ebfn th\u1ee9c c\u0103n b\u1ea3n v\u1ec1 ngh\u1ec1 b\u00e1n h\u00e0ng, c\u00e1c ph\u01b0\u01a1ng ph\u00e1p v\u00e0 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p, b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c chia s\u1ebb c\u00e1c kinh nghi\u1ec7m \u0111\u1ec3 \u0111\u1ed1i ph\u00f3 v\u00e0 x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd trong qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng t\u1eeb c\u00e1c gi\u1ea3ng vi\u00ean \u0111\u00e3 c\u00f3 nhi\u1ec1u n\u0103m kinh nghi\u1ec7m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng t\u1ea1i c\u00e1c t\u1eadp \u0111o\u00e0n \u0111a qu\u1ed1c gia t\u1ea1i Vi\u1ec7t Nam.<\/span><\/p>\n

V\u1edbi ph\u01b0\u01a1ng ph\u00e1p \u201c\u0111\u00e0o t\u1ea1o mang t\u00ednh t\u01b0 v\u1ea5n\u201d, \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u00e0o t\u1ea1o m\u1edbi c\u1ee7a th\u1ebf gi\u1edbi, ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e3 \u0111\u01b0\u1ee3c TCBD tri\u1ec3n khai th\u00e0nh c\u00f4ng g\u1ea7n 20 n\u0103m qua v\u1edbi s\u1ef1 tham gia c\u1ee7a \u0111\u00f4ng \u0111\u1ea3o c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng t\u1eeb c\u00e1c c\u00f4ng ty trong v\u00e0 ngo\u00e0i n\u01b0\u1edbc ho\u1ea1t \u0111\u1ed9ng t\u1ea1i Vi\u1ec7t Nam.<\/span><\/p>\n

Xem th\u00eam: K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p l\u00e0 g\u00ec? T\u1ea1i sao c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p trong kinh doanh?<\/a><\/em><\/span><\/p><\/blockquote>\n

Tr\u00ean \u0111\u00e2y l\u00e0 chia s\u1ebb c\u1ee7a ch\u00fang t\u00f4i v\u1ec1 B\u00ed Quy\u1ebft X\u00e2y D\u1ef1ng M\u1ed1i Quan H\u1ec7 V\u1eefng Ch\u1eafc v\u1edbi Kh\u00e1ch H\u00e0ng Trong B\u00e1n H\u00e0ng Th\u1ef1c Chi\u1ebfn. Hy v\u1ecdng b\u00e0i vi\u1ebft \u0111\u00e3 gi\u00fap b\u1ea1n hi\u1ec3u h\u01a1n v\u1ec1 c\u00e1ch th\u1ee9c \u0111\u1ec3 trau d\u1ed3i k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng, t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng v\u00e0o trong c\u00f4ng vi\u1ec7c th\u1ef1c t\u1ebf.<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Trong m\u00f4i tr\u01b0\u1eddng kinh doanh ng\u00e0y nay, m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 vi\u1ec7c giao d\u1ecbch mua b\u00e1n h\u00e0ng h\u00f3a hay d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh t\u1ea1o d\u1ef1ng ni\u1ec1m tin v\u00e0 l\u00f2ng trung th\u00e0nh. \u0110\u1eb7c bi\u1ec7t, trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng th\u1ef1c chi\u1ebfn, vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0…<\/p>\n","protected":false},"author":1,"featured_media":4822,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13,11],"tags":[],"class_list":["post-4821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bai-viet","category-kien-thuc-kinh-doanh"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/wp-json\/wp\/v2\/posts\/4821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/wp-json\/wp\/v2\/comments?post=4821"}],"version-history":[{"count":2,"href":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/wp-json\/wp\/v2\/posts\/4821\/revisions"}],"predecessor-version":[{"id":13561,"href":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/wp-json\/wp\/v2\/posts\/4821\/revisions\/13561"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/wp-json\/wp\/v2\/media\/4822"}],"wp:attachment":[{"href":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/wp-json\/wp\/v2\/media?parent=4821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/wp-json\/wp\/v2\/categories?post=4821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/daotaogiamdoc.pro.vn\/kien-thuc\/wp-json\/wp\/v2\/tags?post=4821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}